You asked, we listened! You can now open support tickets directly on kapptivate, and if you create an account you’ll be able to track their status, updates, and more.

Open tickets from kapptivate

It is now possible to open support tickets directly on kapptivate. To do so, simply click on the question mark at the bottom left of the kapptivate interface, and then, select “Contact us”. This will take you to a form that you need to fill and submit in order to create a ticket.

Use the portal to track your tickets and view past requests

If you want to follow your current tickets, view all the tickets that you previously opened, etc., you need to create an account.

On the form that you used to create a ticket (or on help.kapptivate.com), you can see a “Sign in” button at the top. Click on this button and then create an account by using the “Sign up” button at the bottom left. To create an account, you simply need to fill in a name and an email address.

Then an email will be sent to you to configure a password. Once done, simply go to help.kapptivate.com and sign in with your credentials.

At the top right, click on your icon and select “Requests”. This will take you to a page where you will be able to see all your tickets, their status, you will be able to leave replies, etc.

Please note that it can take a few minutes for the requests to appear in the “Requests” section.